Lost Property Policy

Lost Property

Staff and Students

1. If you have lost any property at Northeastern University London’s (the University’s) campus, you should submit an online ticket via our ticketing system. Please include as much information on the item as possible including:
   1. Accurate description of the item (item, make or model, colour, any defining features).
   2. Where you last had the item.
   3. When you believe the item was misplaced/lost.
2. If we have your item onsite we will let you know, and arrange for collection from the Campus Hub. The University will not post out members property unless it is not reasonably practicable for you to attend the University to collect them. In the event that the University needs to send out lost property to a member you may be charged for the postage of the item.

Visitors

3. If you believe you have lost your property on a visit to the University please email your onsite contact who will accordingly liaise with Facilities. Please provide as much detail on the item as possible, as outlined above.

Policy

4. Members are encouraged to hand in lost property to the Hub area who will pass it onto Facilities for safe storing. Contractors (such as cleaning services, and security) will hand in lost property items each evening. 
5. This Policy outlines how student lockers at Northeastern University London (the University) may be used to store personal belongings on campus on a short-term basis and defines the terms and conditions for use. The Facilities department may look through personal items (like a bag or wallet for example) to check if any items have details of the owner.

Property Containing Personal Information

6. Any items containing personal identifiable information will be stored for one month. After this period the University will make the following arrangements:
   1. Lost UK passports will be returned to the Her Majesty’s Passport Office.
   2. Lost UK Driver’s licenses will be returned to the DVLA.
   3. The University will contact the relevant embassy for any international documentation.
   4. Bank cards will be securely destroyed.

Other Lost Property

7. Lost property which does not contain personal identifiable information is kept on campus for 3 months. If lost property has not been claimed after that period, the University will arrange for the items to be donated to charity or recycled where possible. 
8. The University may display lost property in the Campus Hub during the last week of each term. Appropriate items are considered things such as clothing, food tupperware, and other inexpensive items, but excludes sensitive personal unidentifiable items such as a personal diary or notebook, or electronics. 

Stolen Items

9. If you suspect you have been a victim of theft and your item has been stolen whilst on University premises please immediately report this to onsite security, Facilities team or via our ticketing system.

Liability

10. The University is not responsible for any damage, liability or theft related to lost property. The University insurance does not provide cover to the community in this respect.

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