Advanced Information Technology Service Management (NCHNAL6120)

This course explores the IT Infrastructure Library (ITIL), a best practice framework for IT Service Management (ITSM), which describes how IT resources should be best organised and managed to optimise organisation goals.

ITIL is independent of technology or business.

Students will cover the fundamentals of ITIL: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Additionally, students will have the opportunity to apply their knowledge of data management systems using industry standard cloud-based technology e.g. using ServiceNow training.

This course will give students the opportunity to gain certification in ITIL.